TERMS & CONDITIONS
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Booking and Payment
By booking a room at The 25 Boutique B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with "The 25" and represents a legally binding contract between you and The 25.
Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.the25.uk) will take precedence and you are bound by these automatically. You will also be sent a link to them in full in our own confirmation email. Should you not wish to be bound by these Terms & Conditions, you have a four hour window in which to cancel your booking free of charge without any penalty. Please note, the cheapest deal will always be found on our own website not via a third party booking website.
DEPOSIT: To confirm your reservation, valid credit card details must be supplied at the time of booking.
If you have booked direct, no deposit is required. Full payment is due on arrival at the property.
For bookings made via a third party website (eg Booking.com), the value of the first night of your stay will be charged to your card on booking. The remaining balance is due on arrival at the property. Where full payment is immediately due, this will be made clear on booking. Occasionally we may accept a one night booking, in such cases, a 50% deposit will be taken on booking with the balance due on arrival at the property.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled by you within seven days of check in. By entering into this contract you are authorising us to make these charges without additional consent being required.
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We also reserve the right to pre-authorise an amount equal to the remaining balance up to seven days before your check in date to ensure a guarantee of funds available.
You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect. We are not responsible for any details you have omitted to tell us and not bound to keep your booking if our property is not suitable for you (eg you arrive with a dog, or a child, wanting a twin room or can't manage the stairs).
For guests who arrive and book in person for the same day, full payment will be taken up front. If paying in cash, a pre-authorisation will still be taken on a credit card and additional ID may be required and a copy held on file.
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We will usually take any deposit payment "customer not present", but for security, at least part of your payment must be made in person using your chip and pin or face ID.
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Cancellation Policy
A cancellation must be made in writing by email.
More than 7 days notice – no charge (FREE CANCELLATION). We will offer to re-book for another date, or will offer you a voucher for The 25 which can be used towards your next stay with us and will be valid for twelve months from issue. Should these options not be possible, any deposit or payment made will be refunded to the original card. To prevent money laundering, we are unable to refund any payment made to a different card number.
Less than 7 days notice - your deposit will not be refunded and the full amount of your stay will become due. We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
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Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
3pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
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PLEASE NOTE - if you booked a special rate or non-refundable package, or offer, then the above cancellation terms may not apply. Please refer to your offer booking conditions.
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Changing your Booking
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher room price. Changes made seven days or less from the date of check in are classed as a cancellation of booking and are subject to our cancellation terms & conditions - ie the deposit will be retained and full payment is due. Changes outside of the seven day period may be liable to an admin charge.
Check In/Out Times
Check in is between 3pm (4pm for third party bookings) & 7pm and check out is by 10:30am (11am for VIP Guests - please see our website for details). An early check in option from 1pm may be available for £25. A late check out option until 1pm may be available for £25. If you request either option, we will notify you if your request cannot be met. Should you not book early check in and arrive before 3pm, we cannot guarantee entry to the building or your room. If you plan to arrive later than 7pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement.
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Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, pandemic, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with The 25.
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By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions. Any issue caused by you, whether accidental or on purpose which restricts our ability to re-sell your bedroom on future dates may be liable to compensation to be paid to us.
Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, The 25 reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs. Our comprehensive Accessibility Guide can be viewed here.
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Offers
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer, reduced rate or special deal. Some offers require full payment on booking – these offers are non-cancellable, non-changeable and non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Vouchers cannot be used to book offers. Offers are subject to availability and can be changed or withdrawn at any time. Offers are only applicable when booked direct by phone or on our own website www.the25.uk. Normal booking and cancellation Terms & Conditions apply unless otherwise stated. Offers may exclude some rooms or suites. Offers cannot be added retrospectively and must be quoted at the time of booking and are applicable to new bookings only. Cancelling and re-booking with an offer will be classed as a repeat booking and not a new booking. Offers are not automatically applied and must be quoted in order to be claimed. Single Occupancy rates are a discount and therefore unable to be used in conjunction with other offers and discounts. VIP discounts and benefits are unable to be used along with an offer. PLEASE NOTE - offers are only available if you press "Book Now" via this website. If you go direct to our booking site via another site like Google then they will be not be applicable.
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Prices
We operate a dynamic pricing system which means our room prices are "fluid" and can vary according to demand. All prices are correct and subject to availability at the time of booking. Prices may change at any time without prior warning or notice but cannot be amended once booked. Please note that the best price is ALWAYS available via our own website via our Price Guarantee. You may be required to join our VIP Guest List in order to receive these lower prices. Any prices quoted on our website are a guide only. To view the exact price per room per night, press "Book Now" on any page and input your dates into our live availability booking system.
General Terms & Conditions:
Alcohol
Guests are not allowed to consume their own beverages, alcoholic or otherwise in the public areas of the house or on the sun terrace due to our licensing restrictions. We are happy to sell you alcoholic beverages via our honesty bar. You are welcome to consume your own drinks in the privacy of your bedroom for which we supply a fridge, glasses and bottle opener.
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Best Rate Guarantee
We will not be beaten on price or the deals we offer via any third party website - guaranteed. Please call or email us if you think you have found a better deal elsewhere.
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CCTV
The building is equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.
Chewing Gum
Chewing gum is not allowed in any part of the building or grounds.
Children
We do not accept children under the age of 18.
Damage
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to The 25, or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred. If we are unable to re-sell a bedroom due to damage, you may be liable for the costs associated.
Dogs
We are sorry that we do not accept dogs unless they are working assistance dogs. Please note that we have our own miniature schnauzer on site. She does not drop any hair and does not usually affect those with dog allergies. However, we would ask you to advise us beforehand if you have have a dog allergy so that we can ensure we deal with your booking appropriately. She is usually in our office and likes to greet guests. If you have a dog phobia, please make us aware before check in. She is not allowed in bedrooms.
En-suite
Each en-suite is different. Please ensure you book a room that has your preferred option for bath or shower. Full room descriptions are available on our website at www.the25.uk/rooms.
External wedding parties
We regret that we cannot take group bookings from guests attending local weddings and wishing to use The 25 purely for accommodation purposes. Wedding guests arriving back in the small hours of the morning are not compatible with regular guests who value the house for its peaceful ambiance.
Fire Alarm Test
Our alarm is tested on Wednesday mornings, under normal circumstances, outside this time, please evacuate the building as per our procedure.
Food
Evening meals are not available at The 25, however, we are spoilt in the area with the number of fantastic restaurants covering all types of food and budget, many of which are within walking distance. We are happy to advise on these and book tables. We would always advise booking to avoid disappointment. Apart from breakfast, no other meals or snacks are available apart from our grazing box.
Should you wish to take exclusive use of The 25 with all bedrooms to celebrate a special occasion, we are happy to cater for a dinner party for you. Please contact us to discuss your requirements.
Footwear
No stiletto heels are to be worn as these can damage some floor coverings, especially in the bathrooms.
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Free Cancellation
You can cancel free of charge up to seven days before check in. No better cancellation terms are available on any other website.
Garden
We have a small terraced area at the front of the building which is ideal to read the paper or enjoy a drink in the sun. We do not have a public garden area.
Group bookings
Where bookings are made for three rooms, ten or more nights or exclusive use of the house, a deposit will usually be taken equal to or greater than 25% to confirm the booking. All payments once made are non-refundable. Group bookings of four or more rooms will be required to pay for exclusive use of the B&B.
Insurance
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some in place.
Lost Keys
On check in, you will be issued with a key fob on a key ring which opens both your bedroom and front door. It is your responsibility to ensure safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, to return keys within 7 days or loss of key fob will be subject to a minimum lost key charge of £25.
Lost Property
Any lost property items will be disposed of at the end of the subsequent month after which the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration (usually payable by BACS). It is your responsibility to contact us should you think you may have left an item behind. Items sent will be by the cheapest method available. Should you require a particular courier or insurance level, please advise us. We hold no responsibility for the loss or damage of your item whilst in transit.
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Minibar
Our offer of a complimentary minibar for VIP Guests booking direct with us may be withdrawn or changed at any time. The offer includes a small selection of wine, beer, soft drinks and snacks. Contents may vary. No cash alternative or choice of items. Only applies to new bookings made via www.the25.uk. Minimum two night stay applies to qualify. The contents are for the duration of your stay and only the fresh milk and water will be replenished daily. However, extra items may be purchased at retail price from our honesty bar. Cannot be used in conjunction with any other discount or offer.
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Occupancy
All of our rooms are double rooms, designed for a maximum occupancy of two adults sharing the same bed. No extra beds are available.
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Parking
We have enough car parking spaces for one space per guest room. We cannot accept liability for any damage or theft to vehicles whilst parked within our car park. Please note, our car park is designed for the "average" sized car. Space can become tight if more than one guest arrives in an estate or large 4x4 vehicle. If you have a van or larger vehicle please contact us to discuss before booking as parking cannot be guaranteed.
Smoking
We operate a strict no-smoking policy throughout the building. Smoking is permitted outside on our sun terrace, where an ashtray is provided on the wall. If the ashtray is not used, an extra charge may be levied for the cleaning up of cigarette butts.
It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.
Please note that vaporizers and e cigarettes are included in the above smoking policy.
Toilets
Sanitary bags are provided next to all toilets to dispose of any items other than toilet paper.
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Visitors
For fire regulations, the owners must be informed prior to any visitors arriving. Visitors must have left the premises by 10pm.
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VIP Guest Scheme
Anyone may join our mailing list by completing the form on our website and can unsubscribe at any time should they change their mind by clicking the link at the bottom of any email they are sent, however, you must still be on our mailing list and therefore a VIP member for the period leading up to and including your stay. VIP benefits may vary and are subject to change or variance at any stage and do not form any part of a contract of booking. Current VIP benefits are listed at www.the25.uk/vip Promo codes to use on our booking system will be emailed automatically once you have joined the mailing list. New VIP members can get a complimentary minibar on their first visit, but the 5% discount is only available on subsequent visits as a VIP member. VIP benefits are classed as an offer and therefore cannot be used in conjunction with any other discount or offer. VIP benefits cannot be added retrospectively and the relevant Promo code must be used at the time of booking. VIP benefits are only available when booked online via our own website. VIP benefits will not be automatically assigned to your booking unless you have used the relevant Promo code yourself. Booking history will be checked and anyone using the 5% code when not eligible (ie when it is your first booking as a VIP member) will forfeit all VIP benefits. Minimum 2 night stay will apply. PLEASE NOTE - VIP codes are only available if you press "Book Now" via this website. If you go direct to our booking site via another site like Google then they will be not be applicable.
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Vouchers
The 25 vouchers are valid for 12 months from date of issue and will expire if a booking has not taken place by this date. Not redeemable for cash and no change given. Minimum stay and usual T&Cs will apply. A credit card may still be required to guarantee the booking. May be used in conjunction with offers / reduced rates at our discretion. If you have purchased a gift voucher via our online shop, you will receive an email confirmation following payment. We do not have access to your payment details as a third party payment provider is used. In the unlikely event we are unable to fulfil your order within the quoted time (for instance if we are currently away from the business) we will email you as soon as possible to advise you and give you the option of a full refund if you are unable to wait. Emailed vouchers are in PDF format.
Third party vouchers - are subject to the voucher issuer's T&Cs. Your voucher will act as a guarantee of booking like a credit card would. If you cancel or do not arrive, we will still claim for the full amount of the voucher and the value to you becomes zero on placing your booking. We reserve the right to ask for a credit card to guarantee the booking to cover extra days or upgrades. Upgrades are subject to availability and difference in cost. No deposit will usually be taken.
Wireless Internet Access
Wireless internet access is provided free of charge throughout the house, subject to our separate Wi-fi Terms & Conditions.
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