Question 1

How do I check prices?

Accepted Answer

Simply press the "Book Now" button on any page.  Enter your dates and this will display available rooms and the corresponding prices for those dates.  If you wish to book a room, you can press "Book" on that screen and follow the booking process or change the dates for an alternate search.

Question 2

Where is the cheapest place to book?

Accepted Answer

It will always be cheapest to book direct with us on this website.  You can ensure you are getting the best deal by becoming a VIP Guest which entitles you to additional benefits as well as a permanent discount code.  We also only take a deposit equal to the first night with the balance payable on check out.  Third party websites such as Booking.com will require the first night as a deposit and offer less cancellation period and a later check in time.

Question 3

How do I check availability?

Accepted Answer

Simply press the "Book Now" button on any page.  Enter your dates and this will display available rooms and the corresponding prices for those dates.  If you wish to book a room, you can press "Book" on that screen and follow the booking process or change the dates for an alternate search.
 
If no rooms show, and a calendar is displayed, we may be full or there may be a minimum stay in place.  Try alternate dates or increasing your number of nights.

Question 4

Do you have a ground floor / accessible bedroom?

Accepted Answer

Our ground floor (front door and reception area) is only accessible via 14 steps.
 
We have a comprehensive Accessibility Guide which should give you all the information you need to assess if The 25 is the most suitable for your needs.
 
If you still have questions after reading it, please feel free to give us a call.

Question 5

Do you accept dogs?

Accepted Answer

We love dogs but unfortunately we don't have the facilities to accept them.

Whilst on the subject of animals, we also can't accept hens, stags, cats, cows or elephants!
 
Pet friendly accommodation can be searched for in Google.

Question 6

Do you accept children?

Accepted Answer

We are an adults only B&B.  There are lots of great local places that accept children, and are family friendly properties.  Paignton, the next town along from Torquay is ideal for families with a long beach, pier and park.

Question 7

Do you cater for vegetarians / gluten free?

Accepted Answer

Yes, though we'd prefer to know in advance to offer you the best service.
 
There are various suitable hot and cold options in our Breakfast Menu, and although not always homemade, we can usually offer GF alternate goodies in your room.

Question 8

Do you offer a single person discount?

Accepted Answer

We offer a single person discount up to £25 per night, please see the "Offers" page for details.

Question 9

I'm celebrating a special occasion - how can you help?

Accepted Answer

The 25 is a special place to stay and as such, many of our guests are celebrating an event such as a birthday, anniversary or honeymoon whilst staying with us.
 
To help make your stay even more special, please see our Make it Special page.  These items will be offered to you during the booking process or you can add them at any time by calling or emailing us. (Please be aware that some items may not be available with very short notice).

Question 10

Which room is the best?

Accepted Answer

Each of our six rooms are completely different and it really depends on your taste and how you plan to use the room - do you prefer a bath, separate lounge, dressing room, larger room, cheaper room and so on.  Have a look at our "Fabulous Rooms" page for photos and videos on each room along with a comparison chart at the bottom of the page.

Question 11

How does your Best Rate Guarantee work?

Accepted Answer

You won't find a better rate advertised anywhere else on the internet.
 
To ensure you can always book at the lowest price, we offer our VIP Guest Programme for a 5% discount on your second stay but you also become entitled to additional exclusive benefits immediately such as a complimentary minibar.
 
If you think you've found a lower price for an equivalent room on the same booking conditions, please call or email us and we'll match the price.

Question 12

Is breakfast included?

Accepted Answer

Our full award winning breakfast with plenty of choice is included in all rates apart from the Room Only rate.    If it is not included, you can add breakfast on a daily basis the evening before at £15 per person.