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Frequently Asked Questions
Frequently asked questions
Booking, prices & availability
The local area
Miscellaneous
It will always be cheapest to book direct with us on this website. You can ensure you are getting the best deal by becoming a VIP Guest (javascript:void(0))which entitles you to additional benefits as well as a permanent discount code. We also only take a deposit equal to the first night with the balance payable on check out. Third party websites such as Booking.com will require the first night as a deposit and offer less cancellation period and a later check in time.
Simply press the "Book Now" button on any page. Enter your dates and this will display available rooms and the corresponding prices for those dates. If you wish to book a room, you can press "Book" on that screen and follow the booking process or change the dates for an alternate search.
If no rooms show, and a calendar is displayed, we may be full or there may be a minimum stay in place. Try alternate dates or increasing your number of nights.
Our ground floor (front door and reception area) is only accessible via 14 steps.
We have a comprehensive Accessibility Guide (javascript:void(0))which should give you all the information you need to assess if The 25 is the most suitable for your needs.
If you still have questions after reading it, please feel free to give us a call.
The 25 is a special place to stay and as such, many of our guests are celebrating an event such as a birthday, anniversary or honeymoon whilst staying with us.
To help make your stay even more special, please see our Make it Special page.(javascript:void(0)) These items will be offered to you during the booking process or you can add them at any time by calling or emailing us.(mailto:stay@the25.uk?subject=I'd like to add something to my room booking) (Please be aware that some items may not be available with very short notice).
Each of our six rooms are completely different and it really depends on your taste and how you plan to use the room - do you prefer a bath, separate lounge, dressing room, larger room, cheaper room and so on. Have a look at our "Fabulous Rooms"(javascript:void(0)) page for photos and videos on each room along with a comparison chart at the bottom of the page.
You won't find a better rate advertised anywhere else on the internet.
To ensure you can always book at the lowest price, we offer our VIP Guest Programme (javascript:void(0))for a 5% discount on your second stay but you also become entitled to additional exclusive benefits immediately such as a complimentary minibar.
If you think you've found a lower price for an equivalent room on the same booking conditions, please call or email us and we'll match the price.
If you have any other questions, just give us a shout:
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