The world is a very different place since the Coronavirus pandemic and so we wanted to reassure you that you can have confidence when booking to stay with us. The health of our guests is paramount.
We have produced a comprehensive COVID-19 Secure Policy (following Government advice and completing a risk assessment) which introduces additional measures to ensure we can keep both guests and ourselves safe.
We have always prided ourselves on our high levels of cleanliness. Our standards have been described as "clinical", and as both of us have OCD traits, this leads to very organised and super clean environments.
Our cleaning chemicals have always been sourced from the same company and they also supply the NHS so you're safe in the knowledge that they do the job and are medical grade. We have no staff, so we are the only two people who have contact with you, the bedrooms, the food we serve you and do all the cleaning ourselves.
Our bedrooms have air conditioning. All units are separate to each other so only fresh air circulates in your own bedroom. The air conditioning units in the Watcombe and Shoalstone Suites also have an air purification system.
New cleaning cloths are used for each bedroom to stop cross-contamination and we obviously wash our hands extremely frequently. No guest glassware, crockery or cutlery is hand washed - it all goes through the dishwasher. All linen is professionally laundered.
We have achieved a 5 rating (the highest achievable) for food hygiene from the Environmental Health for each of the fourteen years we have been in business. We have also achieved 5 star grading status with The AA and also in the past Visit England and Visit Wales (at our last hotel) who also assess cleaning standards and never graded us less than full marks.
Our suppliers are carefully vetted and chosen by us, and have also achieved high standards of quality and cleanliness.
For extra re-assurance, we have paid Quality in Tourism, an independent Government approved body to audit our risk assessment and our COVID-19 Secure Policy. We are proud to announce we are one of the small number of hospitality businesses to be awarded a Safe, Clean and Legal certification.
Just a few guest comments from TripAdvisor:
Sarah C - Mar 20
"comfort & cleanliness were second to none"
Experience789551 - Mar 20
"immaculately clean bedroom"
Richie - Feb 20
"Attention to detail is the signature here with immaculate cleanliness"
Eleri J - Dec 19
"The cleanliness (even inside the Nespresso machine....) was second to none."
Mainehall - Nov 19
"The place is spotlessly clean"
Mike Q - Nov 19
"the place is spotless"
Lorettatata - Oct 19
"immaculate finish and cleanliness throughout - you will feel like their first visitor"
Michelleharman -Oct 19
"The property is immaculately clean throughout and we highly recommend a stay here."
If you have any questions please call or email us.